On buying some items, every consumer can just put in a small quantity of money. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Expires: Dec 19, 2024. Thats not all! So naturally I assumed the ad closed my window browser and did not complete my purchase. So I emailed their support team and I havent revived a response. Complete guide to troubleshoot AXS Tickets app on iOS and Android devices. What's a "Waiting Room"? For an app that is so important to accessing your tickets, youd think it would have a seamless login procedure. Payer 4,10 (Page St. Maximin) 38,8 km. It's absolutely sensible that they keep your money until after the event. I constantly had to check everyday because it would log me out everyday. TRANSFER TO FRIENDSIts super easy. 5 comments 100% Upvoted This thread is archived AXSTickets currently states that the tix were transferred on March 14, 2019. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. I understand the whole situation is a mess but there must be a better way to handle it than to take the tickets off/not give access entirely imo. Later my mom asked me to send her the tickets and so I went to AXSTickets and it logged me out again. LearnMore. I tried paying with my credit card but the App would not allow me to enter my billing address for some reason but it did allow me to use PayPal and I got a pdfs in my email right away. So basically quit your job if you want to enquire about your ticket. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . What is a Pre-sale? Ticket . How GetHuman-robtixsa fixed the problem. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. I was not aware I had already completed my purchase and was charged $181. I have changed my password. It has now been over 9 days and I still havent heard from a real person and still do not know if I have my tickets. Two of the ticket were bought together and the other was bought separately. I got to the event, having paid for 10 tickets, and the etickets didnt work. Aside from that they DONT even give you a confirmation number or email thats proof that the money will be put into your account. AXSTickets keeps crashing right now every time I tap the menu bar. That was over a week ago and Im still waiting for my money. Zero stress. Mappy vous propose les meilleurs itinraires en voiture en prenant en compte les options choisies : taille de la voiture, type de carburant, consommation moyenne du vhicule. I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. Then confirm "Reset Network Settings". I should have used the print at home option but this was the recommended option. I received an email back immediately letting me know they received my request. Thats why I download AXSTickets to help me to keep sign in. DO NOT USE THIS COMPANY! Their customer service is horrible. All Reviews Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. I can see my tickets, but I don't see a way to print them. I dont normally do app reviews, but this one frustrated me. BUY THE PERFECT TICKETSFront row or on the aisle? avoid getting your tickets via this app at all costs! AXS has gone down the hill as soon as they stopped taking calls. They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. Second, AXSTickets doesnt have a history of the event. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? At that point, you must then go BACK to AXSTickets and sign in to see your tickets. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. called the support number and held from 20 minutes to hr and 20 minute. You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. I will do everything I can to NOT buy tickets from AXS in the future. Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. I can log in on my computer but not on the AXS app on my phone. I never received my email confirmation for my tickets. This conclusion was arrived at by running over 191,013 AXS Tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. They replied that it happens quite often and therefore there should be no need to worry :-). I would expect the venue would use an electronic ticketing system thats not so confusing and confounding. I called the royal albert hall at last minute and they said they can reprint. So we made it easy to get in contact with the support team at AXS, developers of AXS Tickets. Tickets go on sale to the general public Friday, 3/10 at 10 am local time. We have over 1,000,000 users and companies will listen to us. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. I have deleted the app from my iphone and re-downloaded it with the same result. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. Then I had to send the PDF tickets to my friends. Create an account to follow your favorite communities and start taking part in conversations. We know that fans of live entertainment have been looking for a solution to these issues for a long time. . Will Call - $2 per order Mail - $5 per order (if more than 10 days until event) Front row or on the aisle? Lets try again. So I kept trying and the same thing kept happening. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. Its pointless. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. Hopefully this will save someone from the panic attack I just had over my tickets. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. No paper required. Can you acces their web page though? Press question mark to learn the rest of the keyboard shortcuts. Mine wasn't working earlier, but just checked and now showing in the events section. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Certains itinraires vous feront passer par le chemin le plus court, le plus rapide ou sans page. AXS Ticketing is our ticketing platform with key features that will enhance the ticket purchasing experience. Copyright 2023 Apple Inc. All rights reserved. they couldnt figure it out and he had to leave for the show. I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. LTE/3G/2G (auto connect). Also happy to meet in person if you'd pr Got 2 tickets for Peter Kay 18th of feb at the O2 . There is no fee for transferring seats and you are allowed unlimited transfers. IOS 16.2 on Iphone 11. tl:dr - Crashy app. AXS Tickets Reviews. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . Dope concert. I was happy and excited. Will NEVER use them again. Our 2022 Transparency Report has landed No paper tickets required. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. The show is tonight with no way to access my account or update my password. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. I have been trying to get access to my tickets for 3 days i have chatted with three different customer support individuals and after explaining this very issue i received the response have you downloaded the AXS app and login with your email. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. 3 plus time I sent them them at least 6 of the performances not listed each time was told they were. Thats the date I requested the transfer. AXS connects fans with the artists and teams they love. Is it Safe? Do the terms of your original ticket purchase permit you to re-sell the tickets? With the AXS app, you can. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. They didn't show up and disappear though so I don't know if this is this same issue. Extremely disappointed. I would give AXSTickets no stars if i could. Even the emails disappeared. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. As soon as I select buy tickets the next page fails to fully load. Hooray!But it forgot who I was and told me to create an account again. 1. I'm heartbroken because I basically spent $250 not to see one of my favorite artists of all time. I hope this video helps a few people in solve this. The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. I understand theres a pandemic going on, and Ive tried being patient for weeks now. I have a problem with AXS Tickets Are you having issues? Once downloaded, go to the Account tab in the bottom right corner and click SIGN IN. Thanks for the review and enjoy your event! I have no problem logging in to my axs.com account on my computer. Many mails, all saying I had to click on "Your events", to get my ticket. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. My recipient never received an email with the shared ticket (definitely input the email address correctly). Never use this service again. I bought tickets and was going to the event with the tickets on my phone, and the artist canceled and rescheduled. AXS Tickets does not seem very safe to us. These tickets were EXPENSIVE and a gift for my teen for her birthday. Slow to respond and when they do it has nothing to do with the issue expressed to them. I have exactly the same problem. Eventually I had to go through my credit card company to dispute the payment for tickets. Official Tickets and Your Source for Live Entertainment | AXS.com AXS App: Selling Tickets Share Follow the AXS Tickets iOS app troubleshooting guide Here . And why did I pay such exorbitant surcharge fees for THIS experience? Went online and I saw that my tickets were available but I still didnt see an actual ticket. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. Has anyone else had this problem? I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. And waited. NOTHING. Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. I placed two orders for tickets at the same event. Please advise as I need to access my tickets on my phone. Get the AXS app from App Store or on Google Play. Really?!!!. Have no fear, theres a link in the email where I can view the completed transfer. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. With the AXS app, you can They wont honor a refund, but the tickets will be good for whenever the show is postponed for. On android, goto "Settings" click AXS Tickets app. . Enter your device passcode. Sortir et rejoindre la voie. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they cant even be nice for one second to help a customer you know do there job correctly. This is for London (October). There could be a delivery delay. Pulling issues faced by users like you is a good way to draw attention of AXS Tickets to your problem using the strength of crowds. Sports and arena events will usually be the most expensive with the best seating options topping $150. Purchased tickets in October of 2021. Update AXS Tickets to the latest version on PlayStore. Bought tickets for a show that was postponed. Doe. Tickets never arrived (not the first time this has happened with me). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Then the final queue starts for buying tickets. Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an operator. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! And now it keeps telling me Oops were having trouble accessing your sales balance when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account. Extremely frustrating. It seems that I probably will not get a response before the show. I tried buying tickets on the website, got an error with payment. You need a connection to download your tickets to the app. Exit outOf the window immediately. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. AXS Tickets AXS, LLC 3.7 star 15.7K reviews 1M+ Downloads Rated for 3+ info Install About this app arrow_forward Tap for tickets to see the artists and teams you love. Very disappointed. Presumably you agreed to the "ridiculously high" selling charge before confirming? I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. GetHuman-robtixsa'sJune 2018AXS Tickets{0} . A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. App not working? You will receive an event confirmation e-mail within 24 hours of your purchase, and your tickets will always be delivered before your event. Works fine on my computer. Plans can . With the AXS app, you can Please help me with my situation. Again, got AXS Tickets "Mobile Data" "Allow Background Data Usage". I am so sad and frustrated. Instead it shows AXS mobile ID and QR code for it. have 5 more performances that I cannot list. Continuer sur 950 mtres. It never comes. I used my Facebook account, which needed a re-login, but thats fine. They trully live up to their name and will ax you and slaughter you. This telling me time and time again, that I had NO EVENT COMING. https:// axs.com/uk/events/4699 71/anthony-joshua-vs-jermaine-franklin-tickets Check AXS.. they've all disappeared. AXS Ticketing & Mobile Delivery. - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. I have deleted data and cache to no avail. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldnt be beat - plus they were the place on t gee venues site to buy the tickets from. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Does anyone know with AXS specifically, once its transferred to me, can the guy transfer them again, or now only I can transfer them? How you have this market largely cornered is beyond me. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. Every time I try to sign in, after creating a new password with my already existing email address on file, Im told that There is an account error and I need to be redirected to the help page or live chat. Get The Big To-Do. My AXS app doesn't let me access my account so i hope they fix the issues. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. I can see my tickets ,but when i go to transfer one to my wife it says session timed out. But yeah Im NEVER using them again What happened to you? Were you able to fix it? 39,8 km. So basically I got scammed out of $250. Hour long customer service wait with no live person interaction. They tried to tell me my tickets were voided I was like Fuck you I have the confirmation email. But, when I start to buy my fav boyband ticket, and then they ask me to sign in again. AXS - the amount of frustration and stress you caused me is unforgivable and unacceptable. I expect much more from AXS!!! All of this because we were linked to LAST YEARS tickets! AXSTickets is one of the most frustrating things I have ever experienced. I mean, what for? can't go, and more. They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. I then had to log into my Facebook account two more times. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. I am concerned as the show is coming soon. Same here! They show up on website though. DISCOVER GREAT EVENTSTheres so much to see. I have to go to a game this Saturday hoping that it will work by then. Where are my tickets? AWFUL!! Keep a watchful eye on axs.com and remember to utilize the offer: Up to 25% Off Your Bookins + 50% Off For Kids. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them. Can transfer over AXS app. 2 x tickets available, good seats in section B2. It's all a fan needs, all in one app. My Axs app will not completely load, it says loading more events, but nothing happens. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. Their customer service is horrible. When I've bought tickets from AXS before they took a few days to show up in my events. Please fix. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? SOLD TICKETS VIA AXS. Its super easy. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. I will not be using AXSTickets again, its not worth it. Tap for tickets to see the artists and teams you love. Cheers! Its all a fan needs, all in one app. Im going to recommend Red Rocks find another ticket vendor! Thats precisely what happened to me years ago I bought $400 tickets and the guy transferred them to me, then proceeded to transfer them again, Im assuming scamming multiple people. Does not recognize sign in and unable to change password. I linked and logged into Facebook, and then I got a page to verify my account. For more information, please see our 1x ticket, 75 face price. Tried resetting my password but no email sends to my account. Date of experience: March 02, 2023. There was a message saying if I dont see my tickets to verify my email. No. But wait, theres a phone number in the email you can call for help. The tickets were $300 too More posts you may like r/ToolBand Join 27 days ago The concert is in less than 24 hours and their only resolution so far is you have digital tickets so you can use your card and an ID to enter the venueyeah right and have them refuse me at the door. If they have a 2* rating, why did you sell through them? So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and Im watching my reservation timer dwindle one more time. My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. No content will load on the Iphone App. So after waiting in line I had to go to another line for printed tickets.
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