I always enjoy staying here! The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Please see our partners for more details. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. Disgusting! Built in 2017 as an exclusive couples romantic getaway. Service was amazingly efficient. We will be back. We checked into the hotel and the person at the counter was very friendly and personable. Just really not clean. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Breakfast is unreal. If you stayed at this property through Booking.com, you can write a review. This is a great hotel. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Excellent breakfast. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Copyright 2020 Scripps Media, Inc. All rights reserved. Nice spacius and clean The rest of the staff was very, very rude and it did not feel welcoming. It was unfortunate that the boiler stopped working and we had to move rooms which was inconvenient, but all in all a good experience. Check your booking confirmation email to find your booking number and PIN. Server was very nice as well. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. 2015 The Academy Hotel, Inc. All rights reserved. We stayed at this hotel last summer, June 2010, and left with some bites on us all. We went back to the area for spring break and decided to stay there again because of the location and price. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. "That tells me right there in plain black and white that it's getting worse.". Yet when I called the hotel from an outside phone to book a room there were several rooms still available. <[emailprotected]edbugregistry.com>. more. Right now bedbugs are a problem here at home in Colorado and in all 50 states. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Site content 2006-2019 Maciej Ceglowski On Mar 24 2011 Well. language, whether its just a rating or contains comments as well, etc.). Something went wrong please try again later. more. I really didn't know about bed bugs at the time. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Location off highway was amazingly easy. Buffett had a little bit of everything., The room was very nice, clean and in great condition. Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. This material may not be published, broadcast, rewritten, or redistributed. American, News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. We went back to the area for spring break and decided to stay there again because of the location and price. The check-in was fast and easy. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Oh, & rooms were almost sound proof! We verify reviews to ensure the traveler booked with Expedia Group. Rooms were clean and comfortable Yeah right! This is definitely going to be our go to when spending a night in the Springs. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Needs a deep cleaning. If the staff was better, the hotel would be an excellent place to stay. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The indoor pool was great, the bed's were comfortable. They have a wonderful breakfast bar. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Ideally, we'd publish every review we get, positive and negative. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Review of The Academy Hotel Colorado Springs Reviewed March 24, 2011 We stayed at this hotel last summer, June 2010, and left with some bites on us all. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Breakfast staff not so hospitable. * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. After their trip, guests tell us about their stay. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Seafood, I really didn't know about bed bugs at the time. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. Nor could we call out in case of an emergency. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. Its a bit old and outdated, the rooms were a bit dusty. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. A chef was available to make made to order eggs/omelets! Local, Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. If the staff was better, the hotel would be an excellent place to stay. 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included I did not like how dark the place was, and how murky the pool was. Sincerely, John Wilkins/Owner. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs.. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Check your selected option for more info. They want to eat that's all they know.". A great pool in the lobby which is nice for kids. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. The Academy Hotel is independently owned and operated. Colorado Springs, Colorado 80920. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. close to everything i needed to go to. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. Such a treat! We stayed at this hotel last summer, June 2010, and left with some bites on us all. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Taxes and fees that are shown are estimates only. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Booking.com does not accept responsibility or liability for any reviews or responses. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. The breakfast was excellent and free but the staff during breakfast was totally rude. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. A business center with fax and photocopying services is available. Children 18 and above are considered adults at this property. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs, On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. Staff was friendly. The breakfast was awesome. Please enter a valid email address. WiFi is available in all areas and is free of charge. I have never received such terrible treatment in my life!! Yeah right! Examine your luggage carefully while repacking and when you return home. They give you a welcome goodie bag. Made beds, replaced towels and amenities. NEVER again! Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. "Roaches are a thing for some people, rodents are a thing for some people, bed bugs are a thing for everyone. June 12, 2022 . Unfortunately, he was the only one during our stay there that was friendly. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Copyright 19962023 Rooms were clean & staff at desk was very polite & professional. I was not told that the rooms all along the hallway we being renovated. A nice grill and bar. Icon Color & Report Disclaimer File a new bed bug report at this location A 24-hour reception greets guests of The Academy Hotel. The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. The atrium for the hotel is beautiful. Highly recommend. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. The following reports are from third party sources. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The number of extra beds and cribs allowed depends on the option you choose. The following reports are from third party sources. The room was very nice, clean and in great condition. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Room was a nice surprise- nice size, comfortable beds and chair. Its an older hotel, but its clean and the free breakfast makes it a must stay. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. Want a great night's sleep? Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . If bedbug cases are increasing locally, health department officials wouldn't know it. Wish there was a hot tub for the grownups but no biggie. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. I didn't know there wasn't a lunch option on-site, but have enjoyed dinner there when not out down the road with the family. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Disgusting! "Before I even bring my bags into an into a hotel room at all. Review tags are currently only available for English language reviews. Nobody is safe," Freeland said. "We've done $2.5 Million homes. (Click on the Red Icon to view detailed bed bug reports.) The restaurant on site did not have very many options but what we did get was really good. The breakfast was excellent and free but the staff during breakfast was totally rude. The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation.
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